Product
Everything your support day needs — nothing it doesn’t
HelpWich is built for email-heavy product teams. Explore each capability, then start a 7-day full-product trial. There is no free forever plan — after trial, subscribe to stay unlocked.
Shared inbox
HelpWich mirrors how real support teams already work — unassigned queues, personal folders, snooze, closed, and spam — across every mailbox brand you run.
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Customer context
The sidebar keeps commerce data next to the thread so agents stop alt-tabbing through your store or admin tools.
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Replies & notes
Rich replies, internal notes that never leave the building, saved replies with shortcuts, and variables that fill themselves in.
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Routing & SLA
Lightweight routing and first-response targets without a maze of automation builders.
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Docs & knowledge base
Publish a clean public help center with collections, SEO, FAQ rich snippets, and reader feedback — separate from the inbox, same workspace.
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Teams & workflows
Roles, teams, mailbox permissions, and workflows that match how your support org actually hands off work.
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CSAT & reports
Customer satisfaction on close, plus a calm view of volume, team load, and first response so managers coach, not micromanage.
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API & apps
API keys, webhooks, and store apps so HelpWich sits beside WordPress, WooCommerce, Shopify, and your own tools.
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Security
Sessions you can revoke, 2FA, passkeys, and role boundaries — so support access stays as tight as your product.
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