Replies & notes

Write faster. Keep the team in sync.

Rich replies, internal notes that never leave the building, saved replies with shortcuts, and variables that fill themselves in.

• Saved replies scoped to each inbox
• Variables for customer, agent, mailbox, and subject
• Internal notes for handoffs — never emailed by mistake
• Attachments with workspace storage limits you control
• Snooze and status after send so queues stay honest