HelpWich
The shared inbox your support team will open every day
Multi-inbox email, customer context, docs, and CSAT — without the enterprise helpdesk fatigue. Try the full product for 7 days. After that, choose a plan. There is no free forever tier.
No credit card to explore · Full product during trial · 14-day money-back on paid plans
7 days
Full-product trial
Then paid
No free forever plan
14 days
Money-back guarantee
Your data
Safe when trial ends
Why teams switch
Built for product support — not ticket theater
Answer faster, together
Unassigned → Mine → Closed. Assign, snooze, tag, and note without losing the customer — across every brand inbox.
Know who you’re talking to
Orders, licenses, and history sit beside the thread when your store is connected. Custom fields when you need structure.
Deflect before they email
Publish a branded docs site with SEO snippets and article ratings. Repeat questions never need to become tickets.
Everything included in trial
The full HelpWich product — explained
During your 7-day trial you get the real workspace: inbox, docs, reports, security, and integrations. When the trial ends, the product locks until you subscribe — so you’re never stuck on a crippled free tier.
Shared inbox
Unassigned → Mine → Closed. Multi-mailbox, tags, bulk actions, collision awareness.
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Customer context
Orders, licenses, and history beside the thread — reply with confidence.
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Replies & notes
Rich composer, saved replies, variables, internal notes, attachments.
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Routing & SLA
Auto-assign, business hours, auto-reply, and first-response targets.
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Docs site
Public knowledge base with branding, SEO snippets, and reader feedback.
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Teams & workflows
Roles, teams, mailbox permissions, and structured handoffs.
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CSAT & reports
Satisfaction on close, volume, team load, and response trends.
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API & apps
Keys, webhooks, and store apps for the stack you already run.
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Security
2FA, passkeys, session revoke, and clear role boundaries.
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Inbox
Queues that match real support days
Folders for Unassigned, Mine, Assigned, Snoozed, Closed, and Spam. Bulk actions that stay smart. Collision detection when a teammate is already in the thread. Rich replies, saved replies with variables, and notes that never email out by mistake.
Docs
A help center customers actually find
Collections, branded customize, FAQ rich snippets for Google, redirects, translations, and “was this helpful?” feedback. Keep the inbox for conversations — not the same FAQ twenty times a week.
Operations
Routing, SLA, teams, and workflows
Route by domain or subject. Assign to people or teams. Show SLA due times agents can see. Roles and mailbox permissions so freelancers stay in their lane. Plus-tier depth when you outgrow the basics.
Trust
Security and billing you can explain
2FA, passkeys, session revoke, and email verification. Fair seat billing with clear limits, and secure checkout when you’re ready to upgrade.
How the 7-day trial works
- 1
Start free for 7 days
Create a workspace, invite teammates, connect email, publish docs. No card required to explore.
- 2
Use the real product
Not a demo sandbox. Your trial is the full HelpWich experience — inbox through reports.
- 3
Subscribe to stay unlocked
When the trial ends, the workspace locks until you choose a paid plan. Your data stays safe.
HelpWich
Try it for 7 days. Keep it when it earns a seat.
No free forever plan. No watered-down trial. Upgrade when you’re ready — full refund within 14 days of purchase if it’s not the fit.